Terms of Service

1. Parties and definitions

"GrowthMetriks Law" and "we" refer to Neurosensory Lab Ltd, Company Registration 9860489, 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom. VAT Number: GB233845307.

"Partner Firm" or "you" refers to the law firm or solicitor practice that has registered to receive leads through the GrowthMetriks Law platform.

"Lead" means a matched personal injury claimant case brief delivered to your firm portal, including the claimant's contact details, accident summary, and AI-generated case assessment.

"Platform" means the GrowthMetriks Law web-based portal and associated services.

2. Services provided

GrowthMetriks Law provides a lead matching and delivery service. We match personal injury claimants who have voluntarily completed a case assessment with law firms that handle the relevant claim type and geographic area.

We do not provide legal advice. We are a claims management intermediary and our service is limited to lead identification, qualification and delivery. The solicitor-client relationship is formed exclusively between the Partner Firm and the claimant.

Leads are delivered via the Partner Firm's secure portal. Each lead includes the claimant's contact details, a case brief, liability assessment (AI-generated), estimated claim value range, and limitation status.

3. Regulatory compliance

GrowthMetriks Law operates in accordance with applicable UK law, including:

• Financial Services and Markets Act 2000 (FSMA) — claims management activity regulations
• Claims Management Regulation (as amended)
• UK GDPR and the Data Protection Act 2018
• Solicitors Regulation Authority (SRA) referral rules

Partner Firms are responsible for ensuring their own compliance with SRA rules governing the receipt of referred clients, including any restrictions on referral fees. GrowthMetriks Law charges for lead delivery as a service fee, not a referral fee, however it is the Partner Firm's responsibility to satisfy themselves that engaging with this service complies with their regulatory obligations.

4. Pricing and billing

4.1 Lead pricing

The standard fee for each lead delivered to your portal is £200 + VAT. This fee applies regardless of whether the claimant proceeds with a claim or whether the case is accepted.

4.2 Billing cycle

Leads are billed monthly. At the end of each calendar month, we will issue an invoice for all leads delivered to your portal during that month. Payment is due within 30 days of the invoice date.

4.3 No accept/reject mechanism

All leads matched and delivered to your portal are billable. There is no mechanism to accept or reject individual leads prior to billing. It is your responsibility to ensure your coverage and practice area settings are accurate to avoid receiving unsuitable leads.

4.4 Pilot leads

We offer a free pilot of up to 3 leads for new Partner Firms. Pilot leads are delivered at no charge. Upon completion of the pilot, standard pricing applies to all subsequent leads unless a different written arrangement has been agreed.

4.5 Late payment

Late payment may incur interest at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. Accounts with outstanding invoices may have lead delivery suspended.

5. Lead quality and disputes

We make reasonable efforts to deliver qualified leads. A lead may be credited (at our discretion) if:

• The claimant's contact details are demonstrably invalid (e.g. phone and email both undeliverable)
• The lead was clearly duplicated and the same claimant was billed twice for the same firm
• The case brief contains a material factual error attributable to our platform

Credits are not issued because a claimant does not proceed with a claim, cannot be reached after initial contact, or for any reason relating to the outcome of the case. Dispute requests must be submitted in writing within 14 days of the invoice date.

6. Data protection obligations

Upon receiving a lead, the Partner Firm becomes an independent data controller in respect of the claimant's personal data included in that lead. You agree to:

• Process claimant data only for the purpose of evaluating and potentially acting on the personal injury claim
• Comply with UK GDPR and the Data Protection Act 2018
• Not use claimant data for marketing or other purposes unrelated to the referred claim
• Maintain appropriate technical and organisational security measures
• Delete or anonymise claimant data when no longer required

A Data Processing Agreement may be required in certain circumstances. Contact us at hello@growthmetriks.com for details.

7. Acceptable use

Partner Firms must not:

• Share portal credentials with unauthorised personnel
• Attempt to reverse-engineer, scrape or copy data from the platform
• Use lead data for any purpose other than the direct handling of the referred claim
• Make contact with claimants except in connection with the referred claim
• Represent the AI-generated case assessment as legal advice to the claimant

8. Intellectual property

All intellectual property in the GrowthMetriks Law platform, brand, algorithms and content belongs to Neurosensory Lab Ltd. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for the purposes set out in these terms.

9. Limitation of liability

To the maximum extent permitted by law, Neurosensory Lab Ltd shall not be liable for:

• Any indirect, consequential or special loss arising from use of the platform
• The outcome of any claim handled by a Partner Firm
• Any reliance placed on AI-generated assessments included in lead briefs
• Service interruptions beyond our reasonable control

Our total aggregate liability in respect of any claim shall not exceed the total fees paid by you in the 3 months preceding the event giving rise to the claim.

10. Termination

Either party may terminate these terms with 30 days' written notice. We may terminate immediately in the event of material breach, non-payment, or regulatory action against your firm. Upon termination, all outstanding invoices become immediately payable. Lead data already delivered to your portal may be retained by you only as required by your own legal obligations.

11. Governing law

These terms are governed by the law of England and Wales. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.